The legal agreement between you and TentPole LLC
Effective Date: October 4, 2026 · Last Updated: October 4, 2026 · Version: 1.6
These Terms of Service ("Terms") form a binding contract between you ("you" or "Customer") and TentPole LLC, a North Carolina limited liability company ("TentPole," "we," "us," or "our"), governing your use of the TentPole platform, website at thetentpole.com, applications, APIs, and any related services (collectively, the "Service").
By creating an account, accessing the Service, or clicking "I Agree," you accept these Terms. If you accept on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
If you do not agree to these Terms, you must not use the Service.
TentPole is a software-as-a-service ("SaaS") platform that enables vendor event management. The Service includes tools for:
To use most features, you must register an account. You agree to:
TentPole currently provides Pro software features to all accounts without a monthly software subscription fee. Account creation does not require subscription selection or a subscription billing card. Free software access does not mean that event participation, ticket purchases, booth payments, payment processing, optional services, or third-party services are free. Published usage limits, account permissions, fair-use safeguards, and acceptable-use requirements continue to apply.
TentPole reserves the right to introduce paid plans or paid features, change included features or usage limits, and introduce, increase, decrease, or otherwise revise platform, transaction, service, or optional-service fees prospectively. The current free offering is not a promise of permanent free access, a fixed feature set, or unchanged fees. We will provide affected existing account holders at least thirty (30) days' advance notice of a new mandatory software charge or a material increase in TentPole fees, through the account email address or a prominent in-product notice, and longer notice where required by law. Notice will identify the change, its effective date, and available options. Customers may stop using affected services before the change takes effect.
New recurring software charges require a separate affirmative subscription authorization with the price, billing frequency, renewal and cancellation terms disclosed before enrollment. Acceptance of these Terms alone does not authorize us to start charging a stored card for a software subscription. Changes apply to future transactions or future authorized billing periods; they do not retroactively change completed transactions or amounts already agreed for a particular payment. Mandatory checkout fees and the total payable amount will be disclosed as required by applicable law.
Current standard platform fees are 3% on ticket payments and 5% on booth payments, plus applicable third-party processing charges. The organizer's displayed payment settings determine whether the platform fee is included in or added to the advertised price, subject to applicable total-price disclosure requirements. Event organizers may set separate event charges. Optional services must disclose their price before purchase. Specific written lifetime, founding-account, or other negotiated commitments remain enforceable according to their terms and are not revoked by this general reservation.
These pricing provisions control over inconsistent descriptions of older Free, Core, Pro, or automatic trial conversion offerings. They do not waive consumer rights or override applicable law.
Subscription fees and platform fees are non-refundable, except where required by applicable law. Booth fees paid by vendors are governed by the organizer's published policy.
If a payment fails, we may suspend your account until payment is received. We may attempt to retry charges automatically.
Prices and checkout will identify taxes that TentPole or the applicable seller is collecting, if any. Organizers and Vendors remain responsible for taxes imposed on their own business, income, sales, products, services, or events. TentPole does not promise to prepare or file tax forms for Organizers or Vendors unless a separate written notice expressly says it will.
General acceptance of these Terms is not blanket permission to save or charge a payment method, enroll in marketing, or accept an Organizer's event rules. When applicable, TentPole will request a separate affirmative action for the specific Vendor payment authorization, Ticket Buyer terms, event terms, subscription, or marketing choice. The transaction screen and acceptance record control the authorized amount, currency, seller, event, trigger, and policy version.
TentPole acts as a software platform facilitating payments between vendors and organizers. TentPole is not a party to the underlying transaction between vendor and organizer, and is not responsible for the goods or services provided.
Payments are processed by third-party payment processors (currently Square and its subsidiaries). You agree to be bound by those processors' terms when using the payment features.
TentPole does not store full credit card numbers and is not the merchant of record for vendor-to-organizer payments.
You may not use the Service to:
Full details in our Acceptable Use Policy.
You are solely responsible for the events you organize, including health and safety, vendor selection, refund decisions, compliance with local laws, insurance, permits, and the goods and services provided at your event.
You are solely responsible for your booth, products, services, business licenses, insurance, tax obligations, and compliance with each event's published terms.
Disputes between vendors and organizers are between those parties. TentPole has no obligation to mediate, refund, or compensate any party. However, TentPole may, at its sole discretion, remove either party from the Service.
An Organization owner may invite team members and assign limited roles. Team members must use their own accounts. They may not remove or transfer the Organization owner's access unless the owner completes an authorized ownership-transfer process. The Organization is responsible for reviewing its team and removing access that is no longer needed.
Authorized TentPole personnel may access or assist with an account when reasonably necessary to respond to a support request, investigate fraud or security, maintain the Service, comply with law, or protect users. Privileged support access is limited, authenticated, and logged. TentPole will not impersonate a user to make discretionary business decisions or send messages on the user's behalf without the user's instruction or another lawful basis.
The Service includes AI features (such as application screening, message drafting, and booth layout suggestions) powered by third-party AI providers. AI output:
You acknowledge that AI-generated content may be subject to limitations imposed by our AI providers, including content filtering and rate limits.
The Service, including all software, designs, logos, content, and trademarks (the "TentPole IP"), is owned by TentPole or its licensors and is protected by intellectual property laws. You receive no rights to TentPole IP except a limited, non-exclusive, non-transferable license to use the Service per these Terms.
You retain ownership of content you upload to the Service ("Your Content"). You grant TentPole a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, format, and create technical derivatives of Your Content only as reasonably necessary to provide, secure, support, and maintain the Service, comply with law, and develop Service functionality using aggregated or de-identified information. This license ends when the content is deleted, except for protected backups, legal retention, and content another authorized user independently retains. We do not claim ownership of or sell Your Content.
If you submit feedback or suggestions, TentPole may use them without obligation or compensation.
Your use of the Service is also governed by our Privacy Policy, incorporated by reference.
Creating an account or accepting these Terms permits service, security, billing, legal, and other non-promotional communications needed to operate the account. It does not by itself opt you into promotional email or text messages. Where consent is required, marketing consent is optional, separate, and withdrawable.
Each party may receive non-public information of the other ("Confidential Information"). Each party will protect the other's Confidential Information using the same care it uses for its own (no less than reasonable care) and use it only to perform under these Terms.
These Terms remain in effect while you have an account. Either party may terminate at any time.
You may close your account by emailing support@thetentpole.com or using the in-app account deletion flow.
TentPole may suspend or terminate your account at any time, with or without cause, including for breach of these Terms, suspected fraud, or risk to the Service or other users.
Upon termination, your access ends and we may delete your data after a reasonable transition period. Sections that by their nature survive (IP, indemnification, disclaimer, limitation of liability, dispute resolution) will continue.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TentPole disclaims responsibility for outages or failures of third-party payment processors, AI providers, hosting providers, email providers, or other vendors.
TO THE FULLEST EXTENT PERMITTED BY LAW, TENTPOLE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
TentPole's total cumulative liability for any claim arising out of or relating to these Terms or the Service is limited to the amounts you paid TentPole in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
For a Ticket Buyer or other consumer, this Section applies only to the extent permitted by applicable law. It does not exclude or limit liability for fraud, willful misconduct, gross negligence, personal injury caused by negligence, or any statutory or consumer right that cannot lawfully be excluded or limited.
If you use the Service as an Organizer or Vendor in the course of a business, you agree to defend, indemnify, and hold harmless TentPole and its officers, directors, employees, and agents from third-party claims, damages, or liabilities to the extent arising from (a) your event, products, services, or unlawful conduct; (b) Your Content infringing another person's rights; or (c) your material breach of these Terms. This section does not apply to a consumer acting only as a Ticket Buyer or attendee, does not cover TentPole's own negligence or willful misconduct, and does not limit rights that cannot lawfully be waived.
These Terms are governed by the laws of the State of North Carolina, without regard to conflicts of law principles.
Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Arbitration will take place in the State of North Carolina. Each party will bear its own costs.
YOU AND TENTPOLE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
Sections 16.2 and 16.3 apply only to an Organizer or Vendor using the Service primarily for business purposes. They do not apply to a Ticket Buyer or other consumer, a claim eligible for small-claims court, a complaint to a regulator, or a right that cannot lawfully be waived. A consumer dispute remains subject to the courts with jurisdiction unless the consumer separately and affirmatively accepts a legally compliant arbitration agreement.
Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
We may update these Terms at any time. For material changes, we will provide at least thirty (30) days' notice by email or in-app notification. Continued use after the effective date constitutes acceptance.
TentPole LLC
Legal: legal@thetentpole.com
Support: support@thetentpole.com
Address: 5540 Centerview Dr, Ste 204 #795750, Raleigh, NC 27606