The legal agreement between you and TentPole, Inc.
Effective Date: June 23, 2026 · Last Updated: June 23, 2026 · Version: 1.0
These Terms of Service ("Terms") form a binding contract between you ("you" or "Customer") and TentPole, Inc., a Delaware corporation ("TentPole," "we," "us," or "our"), governing your use of the TentPole platform, website at thetentpole.com, applications, APIs, and any related services (collectively, the "Service").
By creating an account, accessing the Service, or clicking "I Agree," you accept these Terms. If you accept on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
If you do not agree to these Terms, you must not use the Service.
TentPole is a software-as-a-service ("SaaS") platform that enables vendor event management. The Service includes tools for:
To use most features, you must register an account. You agree to:
TentPole offers monthly and annual subscription plans (currently "Core" and "Pro") with pricing posted at thetentpole.com/pricing. We may modify prices with at least thirty (30) days' notice for existing subscribers.
For each vendor booth fee processed through the Service, TentPole charges a platform fee (currently 5%) added to the gross amount paid by the vendor. The organizer receives the base booth fee less applicable third-party payment processor fees.
If we offer a free trial, you may cancel at any time before the trial ends to avoid charges. If you do not cancel, your card will be charged for the first paid term automatically.
Subscriptions automatically renew at the end of each term unless canceled. By subscribing, you authorize TentPole and its payment processor (currently PayPal) to charge your payment method on file at each renewal.
Subscription fees and platform fees are non-refundable, except where required by applicable law. Booth fees paid by vendors are governed by the organizer's published policy.
If a payment fails, we may suspend your account until payment is received. We may attempt to retry charges automatically.
All fees are exclusive of taxes. You are responsible for sales, use, VAT, and any other applicable taxes.
TentPole acts as a software platform facilitating payments between vendors and organizers. TentPole is not a party to the underlying transaction between vendor and organizer, and is not responsible for the goods or services provided.
Payments are processed by third-party payment processors (currently PayPal and its subsidiaries). You agree to be bound by those processors' terms when using the payment features.
TentPole does not store full credit card numbers and is not the merchant of record for vendor-to-organizer payments.
You may not use the Service to:
Full details in our Acceptable Use Policy.
You are solely responsible for the events you organize, including health and safety, vendor selection, refund decisions, compliance with local laws, insurance, permits, and the goods and services provided at your event.
You are solely responsible for your booth, products, services, business licenses, insurance, tax obligations, and compliance with each event's published terms.
Disputes between vendors and organizers are between those parties. TentPole has no obligation to mediate, refund, or compensate any party. However, TentPole may, at its sole discretion, remove either party from the Service.
The Service includes AI features (such as application screening, message drafting, and booth layout suggestions) powered by third-party AI providers. AI output:
You acknowledge that AI-generated content may be subject to limitations imposed by our AI providers, including content filtering and rate limits.
The Service, including all software, designs, logos, content, and trademarks (the "TentPole IP"), is owned by TentPole or its licensors and is protected by intellectual property laws. You receive no rights to TentPole IP except a limited, non-exclusive, non-transferable license to use the Service per these Terms.
You retain ownership of content you upload to the Service ("Your Content"). You grant TentPole a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and modify Your Content solely to provide the Service and improve it. We do not sell Your Content.
If you submit feedback or suggestions, TentPole may use them without obligation or compensation.
Your use of the Service is also governed by our Privacy Policy, incorporated by reference.
Each party may receive non-public information of the other ("Confidential Information"). Each party will protect the other's Confidential Information using the same care it uses for its own (no less than reasonable care) and use it only to perform under these Terms.
These Terms remain in effect while you have an account. Either party may terminate at any time.
You may close your account by emailing support@thetentpole.com or using the in-app account deletion flow.
TentPole may suspend or terminate your account at any time, with or without cause, including for breach of these Terms, suspected fraud, or risk to the Service or other users.
Upon termination, your access ends and we may delete your data after a reasonable transition period. Sections that by their nature survive (IP, indemnification, disclaimer, limitation of liability, dispute resolution) will continue.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TentPole disclaims responsibility for outages or failures of third-party payment processors, AI providers, hosting providers, email providers, or other vendors.
TO THE FULLEST EXTENT PERMITTED BY LAW, TENTPOLE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
TentPole's total cumulative liability for any claim arising out of or relating to these Terms or the Service is limited to the amounts you paid TentPole in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
You agree to defend, indemnify, and hold harmless TentPole and its officers, directors, employees, and agents from any claims, damages, or liabilities arising from (a) your use of the Service, (b) Your Content, (c) your violation of these Terms or applicable law, or (d) your events, vendor activities, or transactions facilitated through the Service.
These Terms are governed by the laws of the State of Delaware, without regard to conflicts of law principles.
Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Arbitration will take place in Wilmington, Delaware. Each party will bear its own costs.
YOU AND TENTPOLE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
We may update these Terms at any time. For material changes, we will provide at least thirty (30) days' notice by email or in-app notification. Continued use after the effective date constitutes acceptance.
TentPole, Inc.
Legal: legal@thetentpole.com
Support: support@thetentpole.com
Address: [Insert registered Delaware business address]