Free Pro access, transaction fees, and future pricing changes.
Effective: October 4, 2026 · Version: 1.2
TentPole currently provides Pro software features to all accounts without a monthly software subscription fee. Account creation does not require subscription selection or a subscription billing card. Free software access does not mean that event participation, ticket purchases, booth payments, payment processing, optional services, or third-party services are free. Published usage limits, account permissions, fair-use safeguards, and acceptable-use requirements continue to apply.
TentPole reserves the right to introduce paid plans or paid features, change included features or usage limits, and introduce, increase, decrease, or otherwise revise platform, transaction, service, or optional-service fees prospectively. The current free offering is not a promise of permanent free access, a fixed feature set, or unchanged fees. We will provide affected existing account holders at least thirty (30) days' advance notice of a new mandatory software charge or a material increase in TentPole fees, through the account email address or a prominent in-product notice, and longer notice where required by law. Notice will identify the change, its effective date, and available options. Customers may stop using affected services before the change takes effect.
New recurring software charges require a separate affirmative subscription authorization with the price, billing frequency, renewal and cancellation terms disclosed before enrollment. Acceptance of these Terms alone does not authorize us to start charging a stored card for a software subscription. Changes apply to future transactions or future authorized billing periods; they do not retroactively change completed transactions or amounts already agreed for a particular payment. Mandatory checkout fees and the total payable amount will be disclosed as required by applicable law.
Current standard platform fees are 3% on ticket payments and 5% on booth payments, plus applicable third-party processing charges. The organizer's displayed payment settings determine whether the platform fee is included in or added to the advertised price, subject to applicable total-price disclosure requirements. Event organizers may set separate event charges. Optional services must disclose their price before purchase. Specific written lifetime, founding-account, or other negotiated commitments remain enforceable according to their terms and are not revoked by this general reservation.
These pricing provisions control over inconsistent descriptions of older Free, Core, Pro, or automatic trial conversion offerings. They do not waive consumer rights or override applicable law.
As part of the free Pro transition, existing TentPole software subscriptions are being canceled so that they do not renew. Cancellation does not remove Pro feature access. Previously completed charges remain subject to the applicable refund policy and any rights required by law. Saved payment methods used for authorized event transactions are separate from software subscription billing.
You may cancel at any time:
Cancellation stops future subscription renewals. Pro software access continues under the current free offering.
Subscription and platform fees are exclusive of applicable taxes. You are responsible for sales, use, VAT, GST, or similar taxes. We may collect and remit taxes where required by law.
Receipts for authorized paid transactions are provided through the applicable payment service. Contact billing support for questions about historical software subscription charges.
See our Refund Policy.
Unpaid amounts past 30 days may incur a late fee (1.5% per month, or the maximum permitted by law). After 90 days, TentPole may engage a collections agency at your cost.
All prices are in USD unless otherwise stated.
Billing questions: billing@thetentpole.com